We founded Snuggle Bunny Collective with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
SHIPPING AND DELIVERY
What You Need to Know
**Please note that due to the current Covid-19 situation, there are some delays with shipments which are out of our control**
Ensure you have read and are familiar with our websites terms of service.
Thanks for checking out our online store & purchasing one of our products! We always aim to dispatch within 3 business days of receiving your orders. While we aim to get them out to you as quickly as possible, delivery times may vary depending on destination with most metropolitan areas taking 3-7 business days. This will take longer for remote areas and international orders.
All orders are shipped via Australia Post. You will be supplied with the tracking details to follow your products journey. To calculate your shipping cost input your delivery details at checkout & shipping will be calculated for you.
We offer free shipping on all Australian orders over $100
RETURNS
The Small Print
At Snuggle Bunny Collective, we know how important it is to ensure that not only you are happy with the products, but that your little one is happy too! Although we aim to always provide you with the perfect products for you & your little one, we understand that sometimes a product just isn't right. Unfortunately, due to the nature of our products, we cannot offer refunds or exchanges for change of mind.
Faulty products
We will happily offer free returns and replace any faulty product purchased from our online store within two weeks of purchase.
Please contact us directly at admin@snugglebunnycollectivecom.au with your details and information regarding the faulty product and we will contact you as soon as possible.
If you have any questions please contact us.
OUR PRIVACY POLICY
Your Data is Secure
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from snugglebunnycollective.com.au
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PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information such as email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
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HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).